There are many questions around starting therapy, here are some answers to commonly asked questions to help you understand the process.
| How long does a session last? |
| Sessions can last 30-60 minutes, depending on your needs. |
| Do you accept insurance? |
| Yes, we accept Aetna, Blue Cross and Blue shield, Cigna, Oxford, Oscar, and United Healthcare. |
| Do you offer in-person sessions? |
| Due to the continued increase of Covid cases, we are no longer offering in- person sessions. We will be conducting all sessions via telehealth at this time. |
| What are your fees? |
| Our fees vary depending on the type of counseling services and duration of sessions. Please refer to session fees here. |
| What forms of payments do you accept? |
| Accepted forms of payment are debit and credit cards (Visa, Mastercard, American Express, and Discover) and Zelle payments. For Zelle payments, please use the email TCS@turnercounselingservices.com to ensure that you are sending payments to Turner Counseling Services, PLLC. |
| Do you offer a sliding scale fee? |
| Yes. We offer a limited number of sliding scale sessions to make therapy more accessible to all. Please contact us for more information. |
| What if I need to cancel or reschedule an appointment? |
| In the event that you are unable to attend an appointment, we require that you provide at least 24 hours advance notice via phone call, e-mail, or text message, to avoid a cancellation fee or no-show fee. |
| What happens if technology fails or there are internet issues? |
| Sessions can be done via telephone in the event of technology challenges. The quickest way to reach us is at 469-223-7770 or 903-243-9394. |
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